Thought Leadership
Thought Leadership
Ideas and conversations about building better products, leading through change, and keeping people at the center of AI-enabled work.
On Medium
How do I plan my Product Management career?
A practical framework for defining your North Star, assessing your strengths, and building a career roadmap. Published by Women in Product.
Agile + Double Diamond = Success
How design and development teams can use lean discovery, prototyping, and continuous learning throughout envisioning, planning, and delivery.
Simplicity as a Service
Why simpler software matters to understaffed hotels—and how thoughtful UX gives busy operators more time to focus on their guests.
Podcasts and Interviews
When the PM Shows Up With a Prototype
How I help teams share AI know-how, build common understanding, and maintain design quality when more people can create prototypes.
When You Stop Optimizing the Wrong Process
Rethinking familiar workflows, using synthetic research as a pre-screen, and focusing design effort on judgment, behavior, and trust.
When the Double Diamond Meets Machine Speed
How AI changes discovery, workshop facilitation, and the way teams turn customer understanding into product direction.
Posts
Your Release Velocity Is Not Your Customer’s Capacity for Change
We can change software every day. That does not mean people want to relearn it every day.
Your SaaS Roadmap Has Features. Does It Have a Single AI Model?
Your customers want the job done. Does your roadmap give them another feature to learn, or an AI offering they can buy for a specific result? Here’s why I’d start with one job customers would pay for by use.
Salespeople Could Be the Next AI Product Builders. Here’s the Catch.
As AI tools bring building and selling closer together, customer understanding and shared upside could reshape who builds products—and how they are paid.
Your Next User Might Not Be Human
Human-centered and user-centered design are about to mean different things. As agents operate software on our behalf, designers must consider both experiences.
The Interface Is Becoming a Conversation. By Design.
We taught computers to look like our world. Now we’re teaching them to handle the work. Why I believe conversation, delegation, and trust will reshape the interfaces we use.